Shipping policy

Welcome to War on Wednesday! We are committed to providing you with a seamless shopping experience. Please review our detailed shopping policy to understand our procedures and policies regarding orders, shipping, returns, and more.

1. Ordering Process

  • Placing an Order: Browse our catalog and select the items you wish to purchase. Add them to your cart and proceed to checkout. Ensure all details are correct before confirming your order.
  • Order Confirmation: After placing an order, you will receive an email confirmation with your order details. If you do not receive this email, please check your spam/junk folder or contact our customer service.
  • Order Changes: If you need to modify your order, contact us within 24 hours of placing the order. We will do our best to accommodate changes, but we cannot guarantee modifications after this period.

2. Payment Methods

  • Accepted Payment Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods as listed at checkout.
  • Payment Security: All transactions are secure and encrypted. Your payment information is not stored on our servers.

3. Shipping and Delivery

  • Processing Time: Orders are typically processed within 2-3 business days. During peak times, processing may take up to 5 business days.
  • Shipping Options: We offer standard and expedited shipping options. Shipping times and costs will be calculated at checkout.
  • International Shipping: We ship worldwide. International shipping times may vary depending on the destination and customs processes.
  • Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package online.
  • Shipping Delays: While we strive to meet our delivery estimates, we are not responsible for delays caused by the shipping carrier or customs processes.

4. Returns and Exchanges

  • Return Eligibility: Items must be returned within 7 days of receipt in their original condition, unworn, unwashed, and with all tags attached. Sale items and custom orders are not eligible for return.
  • Return Process: To initiate a return, contact our customer service with your order number and reason for return. You will receive a return authorization and instructions on how to send back your items.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.
  • Refunds: Refunds will be processed within 7-10 business days of receiving the returned items. The refund will be issued to the original payment method.
  • Exchanges: If you wish to exchange an item, follow the return process and place a new order for the desired item.

5. Customer Service

  • Contact Us: For any questions or concerns, please contact our customer service team via email at waronwednesday@gmail.com.
  • Response Time: We aim to respond to all inquiries within 24-48 hours.

6. Privacy Policy

  • Personal Information: We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and safeguard your information.

7. Terms and Conditions

  • Agreement: By placing an order on War on Wednesday, you agree to our Terms and Conditions. Please review these terms before making a purchase.

8. Policy Updates

  • Changes to Policy: We may update our shopping policy from time to time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top.

Thank you for choosing War on Wednesday. We appreciate your business and are dedicated to providing you with high-quality products and excellent customer service.